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We value you as a customer and we want you to be fully satisfied with every item that you purchase from Different strokes. If you are not 100% satisfied with an item that you have purchased from us, you may return the item within 30 days of delivery for a full refund of the purchase price, minus the shipping, handling or other additional charges.

 

The item must be returned in good condition, in original boxes, and with all paperwork, parts and accessories to ensure full credit.

   

Please see our Return Rules and Restrictions and Return Exceptions before returning your item.

All our products carry a 30 day money back guarantee.

 

Return Instructions

Instructions for returning an item to the Different Strokes warehouse or our online store are listed below:

Returns to the Different Strokes warehouse:

  1. Send an email to orders@differentstrokes.co.za to arrange a suitable time for you to come through to the warehouse in Kyalami, Johannesburg.

  2. Before visiting the warehouse, place the item securely in the original package.

  3. Enclose the original packing slip with the item. If you no longer have the packing slip, bring a copy of your Ship Confirmation e-mail or your online purchase receipt displayed during Checkout.

  4. All products must be returned in good condition, in original boxes, and with paperwork, parts and accessories to ensure a full credit. If your product is faulty or has broken, please bring it along with any/ all parts and accessories.

  5. We will gladly exchange or refund your order and/ or issue you with a credit. Please allow 3 - 4 business days for the credit to appear in your bank account. Please note that your original shipping costs will not be refunded.

 

Returns by Mail

  1. Send an email to orders@differentstrokes.co.za to indicate you are returning your order and your reason for the return. Please provide your banking details, for your credit. We will provide you with the mailing address.
  2. Pack the item securely in the original package, if possible, enclosing your packing slip/ invoice.
  3. All products must be returned in good condition, in original boxes, and with all paperwork, parts and accessories to ensure full credit. . If your product is faulty or has broken, please mail it along with any/ all parts and accessories.
  4. All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
  5. Ship the return package to the address provided by Customer Service.
  6. Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to the warehouse.
  7. You can expect a refund for your purchase usually within 3-4 business days of our receiving your returned product. Delays may be experienced in the case of incomplete returns. Please note that your original shipping costs will not be refunded.

 

Return Rules and Restrictions

  • Items must be returned within 30 days of delivery
  • Shipping and handling costs and other additional charges are non-refundable.
  • We will not accept CODs or third party billing for returned merchandise.

  • You can expect a refund for your purchase within 3-4 days of our receiving your returned product.

 

Return Exceptions

A defective item will be replaced as long as we have stock of that particular item. If stock is not available, you may either wait until stock arrives from our supplier, or choose another item of the same value or keep a credit on your account. Please contact orders@differentstrokes.co.za for assistance.

 

Secure shoppingl

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You can shop at Different Strokes with confidence. We have partnered with www.payfast.co.za a leading payment gateway in South Africa, to accept credit cards and electronic payments safely and securely for our customers.PayFast is a payments processing service for South Africans and South African websites, to enable easy, secure and instant transfer of money between online buyers and sellers.


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The PayFast Payment Gateway manages the complex routing of sensitive customer information through the electronic payment and credit card processing networks. The company adheres to strict industry standards for payment processing, to allow sellers to accept payments from buyers in a variety of ways. They process credit cards (Visa and MasterCard), Instant EFT (bank transfers to any of SA's four biggest banks that get instantly verified), mimoney and Ukash.